Terms of Service

Platform: https://app.usetessera.com

These Terms of Service (“Terms”) govern your access to and use of the services, software, and websites provided by Tessera AI Limited (“Tessera”, “we”, “us”, or “our”), a company incorporated in England and Wales with registered office at Flat 23, 163 Iverson Road, London, England, NW6 2RB. By creating an account or using our Services, you agree to be bound by these Terms.

1. Services and Accounts

Tessera provides AI-powered workflow and tracking tools, including the Tracker Agent and future Tessera products (the “Services”). You must be at least 18 years old and authorised to act on behalf of your organisation to use the Services. You are responsible for maintaining the confidentiality of your account credentials.

2. Access and Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not reverse engineer, resell, or interfere with the operation of the Services. Tessera may suspend access if it reasonably believes your use violates these Terms or applicable law.

3. Integrations and Permissions

Some Services integrate with third-party applications such as Gmail, Outlook, or CRM systems. By connecting your accounts, you authorise Tessera to access and process the necessary data from those systems to provide and improve the Services. Your use of third-party platforms remains subject to their own terms.

4. Subscriptions and Payment

Services are provided on a subscription basis, typically priced per user seat as described in your order form or subscription plan. All fees are payable in advance unless otherwise agreed. Tessera may adjust pricing upon renewal with prior notice. Taxes, including VAT, are the responsibility of the Customer.

5. Intellectual Property

All intellectual property rights in the Services remain the exclusive property of Tessera and its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Services for your internal business purposes.

6. Confidentiality

Each party agrees to protect the other’s confidential information and not to disclose it to third parties, except as required by law. This obligation survives termination of these Terms.

7. Data Protection

Tessera’s processing of personal data is governed by our Privacy Policy, available at https://app.usetessera.com/privacy. By using our Services, you consent to the collection and processing of information as described therein.

8. Disclaimers and Limitation of Liability

The Services are provided 'as is' without warranties of any kind. To the maximum extent permitted by law, Tessera’s liability for any claim arising under these Terms shall not exceed the fees paid by you for the Services in the 12 months preceding the event giving rise to the claim. Tessera shall not be liable for indirect or consequential losses.

9. Termination

You may terminate your subscription at any time in accordance with your plan terms. Tessera may terminate or suspend access if you breach these Terms or fail to pay fees. Upon termination, your access to the Services will cease, and your data will be handled in accordance with our Privacy Policy.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

11. Contact

For any questions about these Terms, please contact us at: support@usetessera.com